Shipping Policy

At 1848, every creation is handled with the utmost care and attention. Our shipping policy is designed to reflect the standards of precision, reliability, and discretion that define our brand. We deliver each item in a manner befitting its craftsmanship, ensuring a seamless experience from the moment your order leaves our atelier to its arrival in your hands.

1. Shipping Destinations

1848 Store ships worldwide through a curated selection of premium logistics partners.

Our clients are located across Europe, the Middle East, Asia, and North America, and we endeavour to reach you wherever you are.

Please note: Certain destinations may be subject to import restrictions or carrier limitations. Should this occur, our customer care team will contact you directly to arrange an alternative solution.

2. Processing Time

Each product is handled individually to maintain the integrity and presentation of the item.

• Standard Processing: 1–7 business days

• Limited Editions / Made-to-Order Items: Up to 20 business days

• During peak seasons or exclusive releases, processing times may be extended.

  Should any delay arise, you will be informed personally by our support team.

3. Shipping Methods & Delivery Times

We partner exclusively with trusted international couriers such as Swiss Post, DHLExpress, FedEx Priority, and UPS Worldwide.

Expected delivery times (after dispatch):

• Switzerland: 1–2 business days

• Europe: 2–5 business days

• Middle East & Asia: 3–7 business days

• North America: 3–7 business days

• Rest of World: 5–10 business days

Exact timelines may vary depending on customs clearance and local logistics.

4. Shipping Fees

Shipping fees are calculated at checkout based on destination, service level, and item category.

Complimentary shipping may be available for VIP clients, members of our private programme, or during exclusive campaigns.

5. Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, VAT, or local taxes, depending on the destination country.

• These charges are not included in the purchase price.

• They remain the responsibility of the client and must be settled directly with local authorities or the courier upon delivery.

• 1848 Store cannot influence or estimate these costs in advance.

We strongly recommend reviewing local import regulations prior to placing an order.

6. Order Tracking

Once your order is dispatched, you will receive a personal confirmation email with tracking information.

You may monitor your parcel’s progress in real time through the courier’s tracking portal.

For concierge-level assistance, our team remains available to support you throughout the delivery journey.

7. Packaging & Presentation

Every 1848 item is delivered in our signature packaging, reflecting the refinement and heritage of the brand.

Packaging is designed to:

• Protect the item during international transport

• Provide an elevated unboxing experience

• Ensure authenticity and aesthetic consistency

Limited-edition items may include customised packaging or authentication materials.

8. Failed Deliveries / Address Issues

To safeguard your shipment:

• Couriers may require a signature upon delivery.

• If the address provided is incorrect or incomplete, delivery may be delayed or returned to sender.

In such cases, our customer care team will contact you to coordinate a solution. Additional shipping charges may apply.

9. Changes & Special Requests

We recognise that our clientele may have bespoke requirements.

For special shipping arrangements (e.g., discreet delivery, corporate gifting, hotel deliveries, or timed arrivals), please contact:

info@swiss1848.ch

Our team will handle your request with discretion and efficiency.

10. Contact Us

For any questions regarding shipping, delivery times, or tracking support, you may reach us at:

1848 Store Customer Care

We respond within 24–48 hours, Monday to Friday.